A quick answer can keep the setup moving.
Search current hardware, connection, remote and product-support guidance.
Showing 6 of 6 answers
Which platform do YOKATV devices use?
The current product range uses Android-based hardware platforms. The exact version is listed on each product detail page.
Which YOKATV models support 4K output?
The current product pages identify the models with 4K output or 4K video decoding. Actual results depend on the model, display, source and connection.
What should I check if there is no picture?
Confirm the power adapter is connected, the HDMI cable is seated at both ends and the television is set to the matching input. If the issue continues, contact support with the model name.
How do I pair the Bluetooth remote?
Open the device remote settings, choose Add Accessory and hold the pairing buttons shown in the remote guide until the remote is detected.
How do I set up IR learning?
Use the Learning Button Guide supplied with the compatible remote and follow its button-by-button instructions.
What information should I include when contacting support?
Include the product model, country or market, connected cables and a short description of what happened. Do not send passwords or private configuration files.